These Terms and Conditions of Sale are made between All-Clad MetalCrafters, LLC ("All-Clad" or "we" or "us"), and persons purchasing products from the www.all-clad.com
website (the "Site"). Only individuals not engaged in retail or trade of manufactured products are authorized to purchase products from the Site. You represent that you are not engaged in retail or trade of manufactured products. We reserve the right to limit quantities and refuse to sell to any person whom we believe may be purchasing for resale.
In checking the "I agree to the Terms and Conditions" box, you agree to be bound by these Terms and Conditions of Sale. If you do not agree to these Terms and Conditions of Sale, you will be unable to confirm your order.
Orders can only be registered on the Site if you are clearly identified by entering a specific user name and password. Any order placed via a user name and password will be treated as having been validly issued.
All features, content, specifications, products and prices of products described or depicted on the Site are subject to change at any time without notice. Certain measures and similar descriptions are approximate and are provided for convenience purposes only. Products included on the Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Site. In addition, we may have changes in information about price and availability without notice. In the event of a pricing error on the Site, we reserve the right to cancel any orders resulting from such pricing errors. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product. We reserve the right, without prior notice, to limit the order quantity on any product and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
All prices are in United States dollars. Any applicable taxes are in addition to the prices specified.
When an order is placed, it will be shipped to the address designated by you as long as that shipping address is in the United States and is compliant with the shipping restrictions contained on the Site. All purchases from the Site are made pursuant to a shipment contract. As a result, risk or loss and title for items purchased from the Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments. We will not deliver products to any address outside the United States.
Terms of payment
Purchases must be paid for on-line in accordance with the options for payment specified in the order form.
Returns & Exchanges Processing
Orders from the Site may be returned for a period of 60 days from the date of purchase. All returns must be in their original packaging in new, un-used condition. Please return your item by either calling All-Clad Customer Service or filling out the enclosed return form found within the shipping box. If you ordered by credit card, your account can expect to be credited within 2 - 4 weeks. If you paid with a gift card or are returning a gift, you will receive a confirmation email with the amount of your credit once your item has been processed. Gift card credit may be used for future All-Clad.com purchases.
Unfortunately, we cannot refund your original shipping charges.
If you choose to use another shipping method, please be sure to address your return to the following processing center:
2199 Eden Road
Millville, NJ 08332
Limited Lifetime Warranty for Cookware
From date of purchase, All-Clad guarantees to repair or replace any cookware found defective in material, construction or workmanship under normal use and following care instructions. This excludes damage from misuse or abuse. Minor imperfections and slight color variations are normal. Plastic and wooden components not covered under warranty.
If you feel your All-Clad cookware has a manufacturing defect, please contact our Consumer Service Department by phone at 1-800-255-2523 or email us at firstname.lastname@example.org
for return procedures and a return authorization number. All costs, except the shipping to us, will be covered under the terms of the warranty. You will only be responsible for the initial cost of shipping the product back for warranty evaluation. Once the cookware has been evaluated and deemed to have a manufacturing defect, it will be replaced. If the item is no longer available, it will be replaced with the most comparable item in our current collections.
Limited Warranty for Electrical Products
All-Clad warrants All-Clad electrical appliances to be free from defects in material and workmanship for a period of two years from the date of the initial purchase as validated by the original receipt. This warranty applies only to the original purchase and does not apply to commercial use, unreasonable use or damage to the product not resulting from a defect or malfunction. If you are experiencing difficulty with your appliance and feel there is a manufacturing defect, contact the Consumer Service Department by phone at 1-800-255-2523 for a current list of Service Centers and instructions on packing and shipping your appliance. All-Clad will repair or replace, at our discretion, any appliance that is determined to have a manufacturing defect during the warranty period.
All-Clad will not be responsible for any indirect, incidental, special, punitive, or consequential damages related to the All-Clad products. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
EXCEPT AS SET FORTH ABOVE, ALL-CLAD HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS LISTED OR PURCHASED ON OR THROUGH THE SITE. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibition.
Revisions to Terms and Conditions of Sale
All-Clad may revise these Terms and Conditions of Sale at any time and from time to time by updating this posting. You should visit this page each time you purchase a product to review the then current Terms and Conditions of Sale because they are binding on you. Certain provisions of these Terms and Conditions of Sale may be superseded by expressly designated legal notices or terms located on particular pages at the Site. Your purchase of products from the Site after any modifications indicates your acceptance of the modified Terms and Conditions of Sale.
Disputes. Choice of Law Jurisdiction
These Terms and Conditions of Sale supersede any other agreement between you and All-Clad to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions of Sale will be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without giving effect to any principles of conflicts of laws. Any dispute relating in any way to your purchase of products from the Site shall be submitted to confidential arbitration in Pittsburgh, Pennsylvania, except that to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in the state courts of the Commonwealth of Pennsylvania or the United States District Court for the Western District of Pennsylvania and you consent to exclusive jurisdiction and venue in such courts. Arbitration under these Terms and Conditions of Sale shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms and Conditions of Sale shall be joined to an arbitration involving any other party subject to these Terms and Conditions of Sale, whether through class arbitration proceedings or otherwise. A printed version of these Terms and Conditions of Sale shall be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions of Sale to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
If you do not understand any of the foregoing Terms and Conditions of Sale or if you have any questions or comments, we invite you to call our customer service department at 1 800-255-2523.