We may use your information for different purposes, including:
Our primary use of the personal information you provide is to respond to your inquiries on the Website, to facilitate your purchases on the Website and, if applicable, to confirm your identity as a professional chef. We also reserve the right to store your personal information for our own internal purposes, including list management and demographic matching with other database information. We specifically reserve the right to access, monitor and retrieve password-protected information to ensure your compliance with our Website Terms and Conditions and to comply with law. Additionally, composite tracking information generated by cookies for traffic accounting and content analysis is shared with third parties for the purpose of documenting site activity and other trends. We employ outside companies and individuals to perform business functions for us. These individuals have access to the personal information needed to perform their functions, but may not use it for other purposes.
We are dedicated to the security of your personally identifiable information, and we take commercially reasonable precautions to maintain that protection. To prevent unauthorized access or disclosure, maintain data accuracy, and facilitate the appropriate use of information, we use physical, electronic and managerial processes and procedures to attempt to protect the personally identifiable information we collect online.
None of your bank data or credit card information is registered in our data base. All bank data and credit card information is processed by our outside financial services provider, Sogenactif, and all transmissions or transfers of such financial data shall be done only with SSL Secure Lock data security protection.
Other than your bank data or credit card information, we may share your information with the following third parties:
Yes. Cookies are small data files stored on your own computer's hard drive. They are generated by the Website. By assigning and storing a unique user name cookie on your hard drive, we are able to offer you personalized collection, filtering and delivery of information that we feel will be of value to you, and we are able to save you the trouble of re-entering your contact information each time you visit the Website. Cookies, by themselves, cannot be used to reveal or discover the identity of an individual user of our Website. If you choose to reject the cookie, you may still use our Website, although certain functions and applications may be disallowed or not fully functional. All-Clad keeps all the information collected from cookies in a non-personally identifiable format. Cookies located on your computer do not contain your name but an IP address. After the user's session is cancelled the information contained in the cookies is no longer available to All-Clad.
Yes. A clickstream or clickstream data reflect the specific web pages visited by an individual user, and the manner or traffic pattern by which a user moves from one page to another. We track and use this information to analyze trends, to understand how our users' habits are similar to or different from one another, to personalize the content, ads and promotions that you and other users see on our Website, and to administer the Website. Clickstream data does not contain or reveal any personally identifiable information about you.
To protect children's Personal Information and to meet the standards of the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect any personal information from children under 13 that can be used to specifically identify them and All-Clad does not permit persons under the age of 13 to use the Website. The Website is a general audience website for amateur and professional chefs and consumers and is not geared toward children. When users register to use the Website, we may ask for birth date information. This information helps us ensure that children do not provide us with their personal information. We appreciate your cooperation in helping enforce children's online privacy.
We will retain the collected personal Information only for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period after you stop using the Website or services offered thereunder. After this period, your personal information will be deleted from all systems in All-Clad.
You may accede to your personal information and change them under the my personal information in your account. If you wish to delete your personal information, please contact us at 1-800-255-2523 or firstname.lastname@example.org.
Under California's Shine the Light law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us, once per calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2012 will receive information regarding 2011's sharing activities). To obtain this information from us, please send an email message to email@example.com with Request for California Privacy Information on the subject line and in the body of your message or call us at 1-800-255-2523. We will provide the requested information to you at your e-mail address in response. Not all information sharing is covered by the Shine the Light requirements and only information on covered sharing will be included in our response.
Spamming is where unsolicited e-mails are sent to you containing advertisements or marketing related materials without your consent. This is called OPT-IN consent. All-Clad does not send SPAM e-mails. All-Clad will not use your personal information (including your e-mail address) for direct marketing or follow-up communications unless you give us your express permission.