We'll take care of you
Whether you realized you need a different piece of cookware or had a change of heart, we're here to make sure you are satisfied.
Requirements for returns:
If you are not completely satisfied with your purchase, products can be returned within 45 days of the delivery date for a full refund.
Products must be returned unused and in the original packaging in order to receive a full refund. If a product is found to be used from our inspection team, 30% of product cost will be withheld from the refund.
PLEASE NOTE THAT WE CANNOT ACCEPT RETURNS ON CUSTOMIZED/PERSONALIZED ITEMS.
How to return a product:
If you created an account, please login to initiate a return. If you checked out as a guest, use the guest feature.
Then repack the product in the original packing materials used for shipping, and enclose your completed Return Form.
We will issue a return label for you to send us back your product with the appropriate address.
After your merchandise has been received, we will issue a credit to your initial form of payment. Please allow up to 10 days for your credit to post.
PLEASE NOTE THAT A FEE OF $9.95 WILL BE DEDUCTED FROM YOUR REFUND PER RETURN LABEL FOR OPEN STOCK ITEMS. A FEE OF $19.95 WILL BE DEDUCTED FROM YOUR REFUND PER RETURN LABEL FOR COOKWARE SETS.