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Frequently Asked Questions

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Where Does All-Clad Ship?

Currently All-Clad ships within the United States. Unfortunately at this time we do not ship to APO or FPO.

Do you ship to PO Boxes?

Unfortunately at this time, we do not ship to PO Boxes.

How will my order ship?

We currently ship UPS Ground.

When will my order Ship?

Orders are usually processed within 48 hours and take 3-7 business days to arrive, dependent upon your location. During peak season (Holidays, special events, etc.) our processing time could exceed 48 hours. 

How do I track my order?

Once your order ships you will receive an email confirmation with your UPS tracking number.

Order Cancellation

Can I cancel my order?

Once your order is placed, you will have a one hour window in which you can cancel or make changes. Once the hour window has passed your order is transferred down to our distribution center for shipment. At this stage, there cannot be any changes to your order.

Promotional Terms

What are your terms for promotions?

Promotional codes can't be applied to previously placed orders.

Promotional codes that offer a percent off can be used in combination with free shipping promo codes, by may not be combined with another percent-off promo code.

Not transferable or redeemable for cash or credit.

Discount codes offered on are only valid on and cannot be used anywhere else.

Certain products are excluded from promotional codes. See the specific details of the promotional code for a list of excluded products.

If you have a promotional discount code, please enter it in the "Discount Codes" field provided on the "Shopping Cart" page, and click the "Apply Coupon" button. You will see your discount applied in the "shopping Cart Total" section.

Some promotional discounts are automatically applied to your order during Checkout. If this is the case, your promotional discount will automatically be applied to qualified orders.

During your online checkout, you'll see your discount applied on the Place Your Order page, as well as in the order acknowledgement e-mail we will send you.

The following products are excluded from additional discount programs such as the 10% off for first time customers: The Mother of All Pans (8701005911), the D3 Stainless 2-Qt Saucier w/ Whisk (8400002371), the BD5 Stainless Steel 4 Qt. Soup Pot and Ladle Set (8400002269), the D3 Stainless Sear & Serve Skillet (8400002302), D3 Stainless 7 Piece Pots and Pans Cookware Set (8400002103) & Copper Core 10-piece Cookware Set (8400002116), D3 Stainless 2 Piece Kitchen Helper Set (8400002234), BD5 11-piece Cookware Set (8400002097), D3 Everyday 7 Piece Cookware Set (8400002258).