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WARRANTY AND REPAIRS

We Guarantee Them

We're so confident in our cookware, that our warranty covers them for their entire lifetime.

 

If any issues arise due to defects in material, construction, or workmanship, we promise to do our best to repair or replace them. Like our cookware, our electric products, accessories, and parts carry a warranty too.

Cookware Limited
Lifetime Warranty

When we say our cookware lasts a lifetime, we mean it, which is why our cookware & bakeware is backed by a lifetime warranty.

Electrics
Limited Warranty

Our kitchen appliances are supported by an extensive authorized service network that offers repairs and spare parts to keep electric products in good shape.

Accessories & Spare Parts Limited Warranty

Any accessories or spare parts used to repair your kitchen appliances or cookware are also eligible for our superb warranty.

Need a repair or spare part? We can fix it!

Product Registration

Register your cookware

Registering your product comes with some pretty nice perks. Not only does it help us provide you more efficient customer service for your specific product, but you also become eligible for exclusive special offers.

FREQUENTLY ASKED QUESTIONS

All you need to know about your cookware

Filter through our list of common questions by category and find the answers to your burning questions and information on how to use and care for your cookware.

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 Cookware

ELECTRICS

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TOOLS & ACCESSORIES

Cookware

  • General
    • What will void my All-Clad Lifetime Warranty?
      • There are a few situations that will void your Lifetime Warranty.
        -If your All-Clad is left on extremely high heat for an extended period of time or left empty on a heated burner.
        -If your All-Clad nonstick is cleaned in the dishwasher.
        -If metal utensils are used on the nonstick cooking surface.
        -If you use scouring pads, steel wool, abrasive cleansers, bleach and/or oven cleaners.
        -Salt usage may cause pitting to the stainless steel interior. To avoid salt damage, do not add salt to your food until the liquid begins to boil. Please note that the salt pitting will not interfere with the cooking performance of the pan, only its appearance.

    • Is nonstick safe?
      • All-Clads nonstick surfaces do not have harmful PFOA gases. The quality of our cookware eliminates hot spots that can damage nonstick and cause the surface to burn and flake off. When used responsibly, nonstick cookware poses no threat to people or animals and can be useful in creating a healthy and well-balanced diet by minimizing the amount of fats and oils needed..

    • Why is All-Clad cookware so heavy?
      • In the world of stainless steel cookware, All-Clad is actually rated as light/moderate in weight. We have worked for the past 30 years to create cookware that is balanced in your hand, yet weighty enough to hold heat evenly. This is an important performance feature in premium cookware. Small pieces are easy to handle and the larger pieces often include a helper handle for easy lifting and pouring.​

    • Why is All-Clad so expensive?
      • While some may view us expensive, our loyal customers see the value in investing in All-Clad being we are a prestige cookware brand making professional grade cookware that lasts a lifetime. All-Clad is the originator of bonded cookware and are always continuing to research and development new products to push the boundaries of performance and durability. We source the highest quality metals and make all of our bonded cookware right here in the USA.​

    • Why has the base of my pan become wobbly or not even?
      • The pan has likely become warped or distorted due to being used on too high a heat or the wrong source of heat for the pan. Also never put cold water into a hot pan or submerge hot cookware in cold water. Sudden changes of temperature may cause the metal to warp, resulting in an uneven base.

  • How to Use
    • How can I prevent sticking when cooking on stainless steel?
      • A preheated pan and lower flames are the key to stick-free stainless steel cooking. Preheat your pan on low or medium heat for one to two minutes. You can test to see if your pan is ready by dropping a few drops of water on the pan and seeing if the water "dances" around. After properly preheated, pour in 2-3 teaspoons of cold oil or enough to cover the bottom of the cooking surface. Before adding food, it's best to pat it dry of any moisture and allow it to reach room temperature. When adding food, make sure that there is an even sizzling sound when your food touches the pan. This indicates that your food is cooking on contact and creating a natural barrier to prevent sticking. Allow food to cook without disturbing it until the correct doneness is achieved. The natural sugars in your food caramelize on the cooked surface, developing great flavors and lifting your food off of the cooking surface naturally. If the sound that food makes on initial contact with the pan is more of a crackle than a sizzle, your heat is too high and sticking may occur. NEVER USE aerosol non-stick sprays.

    • What heat setting should I use when cooking?
      • All-Clad recommends low to medium heat for frying, braising, sautéing and simmering because All-Clad is ideally crafted to hold heat. ​​

    • How should I use my All-Clad cookware?
      • If you have never cooked with All-Clad before, you may be surprised by how efficient it is. Start using your All-Clad on a low flame for all applications except boiling. Because our cookware is built to hold heat and distribute it well, you will find that low temperatures using All-Clad are comparable to medium to medium-high settings using other cookware brands. When preparing to sauté or fry, preheat your cookware a minute or two on a low setting. Test the heat by lightly tapping the top edge of your pan with your palm. If the pan feels warm to the touch you are ready to cook. Put cold oil in your preheated pan. This helps to form a natural barrier that prevents food from sticking. Now add your food. There should be a sizzling sound when your food touches the preheated pan, indicating that the browning or searing process has begun. Leave the food for approximately 1 minute to sear – do not try to push it around the pan too soon otherwise the food may tear and then stick to the pan (see below – how do you prevent sticking).Medium to low heat is all you will need.

    • How do you Fry without natural fats?
      • Add oil, butter, or margarine to the pot or pan, just enough to cover the bottom surface. Heat pot or pan for one to two minutes over low or medium heat. Add food for frying.

    • What do I do if the food is sticking?
      • Check to make sure the pan is clean, on a level heat source, and the heat is not set too high. Low to medium heat is recommended for optimal cooking performance.

    • How do I prevent water spotting?
      • After washing, rinse in hot water and dry immediately.

    • Do I need to do anything prior to first use?
      • Yes. We always recommend before using for the first time to wash in hot, soapy water with a sponge or dishcloth, rinse in hot water, and dry thoroughly.

  • Cleaning & Care
    • Is All-Clad cookware dishwasher safe?
      • Our bonded cookware collections (D3, D5, Copper Core) are completely dishwasher safe. Copper Core can be put in the dishwasher but it may result in some tarnishing of the copper band around the exterior. Prevent this by either handwashing or drying the copper band immediately after the wash cycle in the dishwasher has finished. We do not recommend you put our nonstick cookware collections (HA1, B1, NS1, Essentials) in the dishwasher because high heat and harsh detergents will corrode and dry out the surface.

    • How do you care for nonstick pans?
      • Firstly, always cook on a low or low-medium heat, never use a nonstick pan under a grill, and never leave a pan unattended on top of the stove or in the oven. This is to prevent them from overheating which can degrade the nonstick coating. Also do not use metal tools/utensils, abrasive cleaners, or metallic scrubbing pads/brushes as this can scratch the nonstick coating. We recommend you not use aerosol spray oils on your nonstick cookware or any of our cookware pieces. While our nonstick cookware is dishwasher safe we feel unnecessary due to how easy it is to clean. We recommend a light hand washing with a mixture of baking soda and water to remove any residual food particles that may be left behind.

    • Will salt damage my cookware?
      • Yes. To avoid the formation of small white dots or pits, bring liquids to a boil before adding salt, then stir well. Or, add salt after food has started to cook. Pitting does not interfere with cooking performance but can diminish the beauty of the stainless steel.

    • Why is my pan discolored after use?
      • Overheating can cause brown or blue stains. Food films, if not removed, will cause discoloration on the pot when it is reheated. Large amounts of iron content in your water may cause your pot to look rusty.

    • How do I clean the interior of my pan?
      • Immerse in warm water. Use a fine powder cleanser with water to form a paste. Apply paste using a soft cloth. Rub in a circular motion from the center outward. Wash in hot, soapy water, dry immediately. DO NOT USE oven cleaners or cleansers with chlorine bleach. DO NOT USE steel wool.

    • How do I clean the exterior of my pan?
      • The polished stainless steel exterior of All-Clad Stainless requires very little care. It may be polished with one of the available commercial stainless steel cleaners, rubbing in a circular motion. Rinse in lukewarm water. We do not recommend using steel wool, steel scouring pads or harsh detergents. Nylon scrubbing pads are safe to use. You may wash Stainless in the dishwasher.

    • How do I clean the nonstick coating?
      • Do not put your nonstick cookware in the dishwasher because high heat and harsh detergents will corrode and dry out the surface. Almost all non-stick problems are related to a build up of visible and/or invisible layer of cooking residue on the non-stick surface. We recommend cleaning the non-stick with a paste made of equal parts bicarbonate of soda and water. Rub in a circular motion with a non-metallic scrubbing/cleaning pad recommended as being safe for use on non-stick surfaces, or perhaps a soft brush such as a vegetable brush. Then rinse well with water. If the bicarbonate of soda mixture starts turning brown, you are on the right track. Rinse well with cool water and dry. Then condition the non-stick surface by wiping a little vegetable oil around the surface with a paper kitchen towel. Wipe off any excess.​

    • How do I clean my Copper Core?
      • ​While we recommend hand washing, Copper-Core is dishwasher-safe. The copper band will tarnish with dishwasher use and will need polished with a commercial cleaner to restore its luster. If you choose to wash your Copper-Core in the dishwasher, we recommend using detergents free of lemon and chlorine additives.

    • What type of tools or utensils do I need to use (metal, nylon, wood)?
      • All tool and utensil materials are safe to use on our bonded stainless steel cookware collections (D3, D5, Copper Core). On any of our nonstick cookware collections (HA1, B1, NS1, Essentials) we recommend you use nylon, plastic, or wood tools and utensils. This is to ensure you do not chip or scratch the nonstick coating which would hinder the performance.

    • How do I clean my All-Clad?
      • For daily cleaning warm, soapy water is sufficient. We recommend you clean your All-Clad thoroughly after each use as food films left on the pan may cause discoloration and sticking. To get rid of stuck-on food or discoloration and stains from using too high a heat, we recommend cleaning your All-Clad with a specialist stainless steel cleaning product called "Bar Keepers Friend". To use the Bar Keepers Friend, simply use a soft cloth or sponge and water and make into a soupy paste. This can be used on the interior, as well as the exterior of your All-Clad. If your water has high iron content, you may notice a rusty discoloration. Use Bar Keepers Friend to remove this. Please also refer to the Use & Care section of this page.​

  • Technical
    • Do the handles get hot?
      • Our handles are made of cast stainless steel which conducts and distributes heat poorly. Also, the length and shape of the handles are designed to prevent the handle from becoming too hot on the stove top. However, when placed in the oven or grill, handles will get hot. Always keep oven gloves & mitts handy to remove your cookware and prevent burning your hand.

    • Is All-Clad cookware oven-safe?
      • Yes. All of our All-Clad Cookware Collections are oven safe. Our bonded stainless steel collections can be put in the oven or broiler for up to 600 degrees Fahrenheit, while our nonstick collections can be put in the oven up to 500 degrees Fahrenheit. Our bonded stainless steel collections are also grill safe while our nonstick ones are not.

    • Why Stainless Steel?
      • The stainless Steel collection is All-Clads best-selling cookware and the choice of professional and discriminating cooks across the world. This collection features several precisely formulated layers of unique stainless steel, pure aluminum and aluminum alloys, its bonded construction extends to the base of each sides of the pan, ensuring unparalleled heat transfer with no hot spots. The whole exterior layer is magnetic stainless steel making it adapted for all induction cooking.

    • Is All-Clad cookware made in the USA?
      • All-Clad has a policy of manufacturing all of our bonded cookware in the USA. This means that we purchase metals only from US suppliers and bond/form them in our factory based in Canonsburg, PA. All-Clad is the originator of bonded cookware technology and is committed to investing in bonded cookware manufactured solely in the USA. Please note: There are some products in which All-Clad does not manufacture in the USA. These are where the bonding of metals is not required for superior cooking performance (i.e. tools and accessories), where having regular non-bonded components made in the USA would add significantly to the retail price but not to performance, or where manufacturing constraints exist at the Canonsburg factory (i.e. electrical kitchen appliances). These products are manufactured by select partners overseas, carefully qualified by All-Clad to withhold the highest quality standards with robust quality control measures.

    • Can All-Clad cookware be used on a ceramic range?
      • Yes. In fact, All-Clad is one of the best choices for this type of range since our cookware is balanced and the contact surfaces are smooth (the exceptions are our grill pans). The bonded construction and superior heat distribution help prevent scorching, which can be a problem with this style of stovetop when using other brands of cookware.

    • What is the stainless cooking surface in All-Clad cookware made of and how is it tested to ensure quality?
      • The cooking surface of All-Clad cookware is made from high-quality 18/10 stainless steel, a proprietary formulation of 304 grade stainless steel specially adapted to meet All-Clad specifications regarding grain size, texture, alloy content, and other physical properties that guarantee the superb culinary performance that makes All-Clad the world's finest cookware. All stainless steel used by All-Clad is certified to meet National Standard ISO 9000 (International Organization for Standardization) for all 304 series stainless steel intended for use with food. Every "melt" by our steel suppliers is tested and certified to meet the ASTM 240 (American Society for Testing and Materials) standards.

    • Is All-Clad cookware induction capable?
      • The following All-Clad collections are induction capable - D3, D5, Copper Core, B1, HA1, NS1

    • Can I put my All-Clad cookware in the oven?
      • Yes, but different cookware collections have different temperature limits.
        - B1, Essentials, HA1 and NS1 collection is oven safe to 500 degrees Fahrenheit.
        - Copper Core, D3 and D5 collections are oven safe up to 600 degrees Fahrenheit.

    • Does All-Clad cookware have any exposed aluminum on rims?
      • There is no exposed aluminum on rims. Alternating layers of Stainless Steel and Aluminum are bonded together all the way to the rim, ensuring even heat distribution without hot spots.

    • Are the lids for All-Clad cookware manufactured overseas?
      • Different All-Clad collections are manufactured in different countries. But if it says that the product was made in the USA, lids as its part were made in the USA as well.

Electrics

  • General
    • Can I stop my appliance anytime?
      • Yes, all All-Clad electric appliances will have a feature to stop cooking at any time or you may disconnect it from the power source.

  • How to Use
    • Can inserts of All-clad slow cookers be used on a stovetop?
      • Yes, all of our slow cooker inserts (ceramic, aluminum and cast aluminum) are stovetop compatible.

    • Should I watch my appliance while it's cooking?
      • Aside from our immersion blenders and cordless hand blenders, there is no need to watch your All-Clad electric appliance while in use. For most of the appliances, you simply need to select a program and the appliance will do the rest. When the preparation will be done, All-Clad machine will stop cooking/ baking/ toasting automatically. Some will even give off an audible tone. Our slow cookers will automatically turn to keep warm mode for some time before turning off.

    • How will I understand that my meal is ready, and I need to turn off the appliance?
      • Most of our All-Clad kitchen electric appliances are smart appliances and will stop cooking automatically when the desired program is complete.

  • Cleaning & Care
    • Can I put my All-Clad slow cookers' inserts in a dishwasher?
      • Our slow cookers with ceramic or aluminum inserts are dishwasher safe. We recommend handwashing our cast aluminum inserts which are found in our Gourmet lines.

    • How do I clean my All-Clad Kitchen Electric?
      • We recommend you clean your All-Clad product thoroughly after each use as food films left on the appliance surface may cause discoloration and sticking. For daily cleaning warm, soapy water is sufficient. For more information, please refer to the Use & Care instructions that came in the box, or can be found our website product pages.

    • What type of tools or utensils do I need to use (metal, nylon, wood)?
      • All tool and utensil materials are safe to use on Stainless Steel surfaces. On nonstick and cast aluminum surfaces (waffle makers' plates, electric cookers inserts) we recommend you use nylon, plastic, or wood tools and utensils. This is to ensure you do not chip or scratch the coating which would hinder the performance.

  • Technical
    • Where are All-Clad kitchen electrics made?
      • Most of our All-Clad kitchen electrics are made in China. This is because of manufacturing constraints that exist in our Canonsburg factory. Rest assured that these products are manufactured by select partners overseas, carefully qualified by All-Clad to withhold the highest quality standards with robust quality control measures.

    • What is the Voltage for All-Clad electric appliances?
      • Maximum Voltage of All-Clad electric appliances is 120 V, minimum Voltage is 110 V.

    • Can I use All-Clad electric appliances in other countries?
      • Yes but only if you use the relevant adapter for the country you are in. Most countries outside the US have different voltages which if plugged directly in could short your electric appliance or cause fire. Please use caution and ensure you have the correct adapter before plugging in your appliance.

Bakeware

  • General
    • What types of utensils are better to use?
      • The use of plastic, nylon, silicone or wooden utensils is recommended. The use of metal utensils may scratch the nonstick surface. For stainless bakeware, all types of utensils can be used. Do not use knives or other utensils with sharp edges.

    • Does All-Clad provide a warranty for its bakeware?
      • All All-Clad bakeware has Limited Lifetime warranty. All-Clad guarantees to repair or replace any items found defective in material, construction or workmanship.

    • Why All-Clad bakeware is better than bakeware of other brands?
      • The sheets and pans are made of premium materials to allow for safe use under high temperatures and with all utensils, including metal for stainless bakeware. Bake, roast and broil both sweet and savory favorites, with the peace of mind of warp-resistance, dishwasher-safe convenience and All-Clad limited lifetime warranty. The durable All-Clad bakeware is specially designed for baking, releasing moist cakes, gooey cookies, and sticky treats with ease, batch after batch.

  • How to Use
    • Do I have to add oil or parchment paper?
      • We suggest lightly oiling the pan before use. Parchment paper can be used on All-Clad bakeware but is not required.

    • Can D3 Stainless bakeware be used on stovetop?
      • D3 Stainless bakeware is designed to be used in the oven, not for stove top use. But it can be used on stovetop to quickly melt butter or for similar cooking needs.

    • Can I use nonstick cooking sprays on my All-Clad bakeware?
      • The use of nonstick cooking sprays is not recommended.

  • Cleaning & Care
    • Is All-Clad bakeware dishwasher safe?
      • While our bakeware is dishwasher safe, handwashing is recommended to maintain the ovenware's beauty. Be sure to wash before the first use and clean thoroughly between uses.

    • Should I wash my bakeware before the first use?
      • Before the first use, wash bakeware in hot soapy water with a sponge or dishcloth. Rinse in hot water and dry thoroughly. Next, for the nonstick bakeware, wipe the cooking surface with a small amount of cooking oil on a paper towel, then wipe off.

    • How should I clean All-Clad bakeware?
      • We do not recommend using steel wool, steel scouring pads or harsh detergents. Nylon scrubbing pads are safe to use. All-Clad bakeware is dishwasher safe, but to prolong the life and appearance of your bakeware, we recommend hand washing since some automatic dishwasher detergent may contain very harsh and corrosive ingredients for your cookware.

  • Technical
    • What is the maximum temperature I can use my All-Clad bakeware at?
      • Our D3 Stainless bakeware is oven and broiler safe up to 600 degrees F. Our Pro-Release bakeware is oven safe up to 450 degrees Fahrenheit.

    • Can I use All-Clad bakeware in convection ovens?
      • Yes, All-Clad bakeware is convection oven safe.

    • Is All-Clad bakeware PFOA and PTFE free?
      • Yes, all All-Clad products are made of PFOA and PTFE free materials.

Tools & Accessories

  • General
    • What are the most commonly used kitchen tools and utensils?
      • For your convenience, we have created tools set collections that include tools and utensils needed for different cookware and types of dishes. We offer a variety of tool sets that would suite you best based on your cooking needs and type of your cookware (Stainless or Nonstick).

    • Are All-Clad tools and utensils covered by All-Clad lifetime warranty?
      • All-Clad provides limited lifetime warranty for all types of its kitchen tools, accessories, and utensils.

  • How to Use
    • What type of tools or utensils do I need to pick (metal, nylon, wood) for different types of cookware?
      • All tool and utensil materials are safe to use on our bonded stainless steel cookware collections (D3, D5, Copper Core). On any of our nonstick cookware collections (HA1, B1, NS1, Essentials) we recommend you use nylon, silicone, plastic, or wood tools and utensils. This is to ensure you do not chip or scratch the nonstick coating which would hinder the performance.

  • Cleaning & Care
    • Are my All-Clad tools dishwasher safe?
      • Yes, all All-Clad tools are dishwasher safe.

    • What is the best way to clean my All-Clad?
      • For daily cleaning warm, soapy water is sufficient. We recommend you clean your All-Clad thoroughly after each use as food films left on the tools and accessories may cause discoloration and sticking. To get rid of stuck-on food or discoloration and stains from using too high a heat, we recommend cleaning your All-Clad with a specialist stainless steel cleaning product called "Bar Keepers Friend". To use the Bar Keepers Friend, simply use a soft cloth or sponge and water and make into a soupy paste. This can be used on the interior, as well as the exterior of your All-Clad. If your water has high iron content, you may notice a rusty discoloration. Use Bar Keepers Friend to remove this. Please also refer to the Use & Care section of this page.​ Avoid using steel wool, steel scouring pads or harsh detergents.

  • Technical
    • Will nonstick or silicon parts of my utensils melt or be damaged because of the contact with very hot surface?
      • No, all All-Clad tools and utensils are made of high-quality heat-resistant materials that are safe to use with hot cookware. Stainless tools are heat-resistant to any temperature however that can get hot to the touch so we recommend proper protective equipment if required.. Silicon tools can be used with heat up to 450 degrees F. Nonstick utensils are heat-resistant to 440 degrees F.

    • Where are All-Clad tools and accessories made?
      • Our line of stainless steel tools and accessories are made in the USA at our Canonsburg, PA factory. Utensils with nonstick coatings or silicon parts are manufactured in China.